Saturday, February 4, 2012

CTI Protocol: Set Agent Desktop State

I try to use CTI protocol to update state of agent desktop and download a sample client which written in C++ from  http://developer.cisco.com/c/portal/agreement?fileEntryId=147817.

Then, I run cticlient\msclient\Debug\msclient.exe with following commands:

1. Open socket
    connect -s 172.20.32.144 -n 12028

2. Set agent state ready
    setagentstatereq -s 3 -e 32760 -f 0 -p 112233 -c Testing_CSQ -d agent11  -a 2011


References:

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